Frequently Asked Questions
Shipping and Logistics concern
How long does delivery take after shipping?
It normally takes around 1-3 business days on a regular week, but delays may arise during peak seasons, Saga events/promotions, and sometimes due to courier technicalities. Delay may take 7 business days.
Can I track my order?
Yes! Upon order confirmation, a tracking reference number is provided to locate your order online.
Which courier accompanies shipping?
We trust LBC and J&T for shipping services since they provide the best experience to our consumers.
Jewelry/accessory descriptions
My skin easily gets irritated, can I still wear your products?
Definitely! Our jewelries are hypoallergenic, great for all skin types.
Do I have to take my ring off when washing my hands?
No need! Our jewelries are stainless and non-tarnish.
What is the perfect necklace chain length for me?
We have provided a standard size guide chart for you
Discount/promo application
How do I input my promo code?
Upon checking out, you can see an “Apply promo code” bar on the section and you can type in your code there and confirm.
Payment methods
How can I pay?
We accommodate online payment methods through GCash, PayMaya, online banks, as well as Cash-on-Delivery.
Returns
Link in infographics for Returns